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Alecsandra A.

Contributor Level

Total Points
81

1 Review by Alecsandra

  • Lycamobile UK

7/11/22

Poor customer experience. I am a customer of lycamobile for almost 6 years. I topped up my sim online with 10 pounds never received the credit on my sim. Now the customer support is asking me 100 questions about pin nr and other detais I don't know to investigate my issue. You are my support and should know my sim details. I sent you a screenshot with the payment transaction details that should be more than enough to investigate my account and proceed with my refund.

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