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They charged me twice. They confirmed the mistake... and never reimbursed me. I chased them for 3 months, provided all the requested receipts, bank statement, account number etc. I finally gave up and cancelled my plan with them: they wrote to me that they could not process the refund as I was no longer a customer with them! They still owe me money but I can sit on it. Thieves.
Tip for consumers:
They charged me twice. They confirmed the mistake... and never reimbursed me. I chased them for 3 months, provided all the requested receipts, bank statement, account number etc. I finally gave up and cancelled my plan with them: they wrote to me that they could not process the refund as I was no longer a customer with them! They still owe me money but I can sit on it. Thieves.
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