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I ordered 20x Rapid Antigen Test kits (expensive), but only received masks in the delivery. Was unable to contact the company at all except by email. There are 3 tickets raised. Finally after 10 days someone replied to say they have no stock do I want to cancel? I said yes of course. That was 5 days ago. 2 days ago they closed my ticket and then I get informed that it is on its way, but I've already purchased other stock. I want my refund! I was asked whether I wish to cancel, then ignored!
Tip for consumers:
Suggest you only use them if you live in Melborne VIC which is where they are located. it is impossible to contact them otherwise, and they take forever to respond to email which is their only way that they choose to interact with clients.
Products used:
Rapid Antigen Test kit
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