Shoes are a difficult item to purchase online and be assured of a good fit and quality. A liberal return policy should be part of the process in case an exchange or return is necessary. Shoes For Crews is definitely not liberal in this regard. I returned a recent order and was surprised that my refund was substantially less than my order cost. My order total was $61.51 but credit was only $46.58. I had to pay my own shipping PLUS a "return processing fee" of $-6.95. I advise against ordering from Shoes for Crews unless you are 100% certain you will be keeping the shoes.