Alice W.

This is my second review for a claim I did last month. First was about using after market products. This one is about the fee I paid for a rental car. I faxed them the rental car invoice. I had the car for a week. After my dealership told them the part that was needed,NVPS said they would send a representative to confirm that. I don't know where he came from but that was a day wasted. He came and confirmed the part wanting not to use the Jeep product but an after market product. Nevertheless the part had to be ordered and they overnighted the part. So I rented the car on a Wednesday and returned it the following Tuesday and they are only going to pay me for 2 days. The car sat at the dealership 2 days before the representative came to confirm the part that was needed. I paid $531.95 and I'm only getting $70.00 back. I have been waiting since Feb. 14,2023 for this check. I called and they said they never received the fax. So I refaxed it along with 2 confirmations that they received it. They told me the check was mailed Feb. 27 and today is Mar. 4 and I have received no check as of this day. I rated them a 3 of 5 stars but now they have gone to a 1 star. Brittany Diering was the agent that sold me this policy and I'm very sorry that I purchased this policy. I have spoke with Connor for a followup and I think they have a script to read from to pacify the customer. I do not recommend them. I see positive reviews for them and I've only seen One negative and it wasn't mine so I'm not sure I trust the people who review these.