Katie N.

This company, National Vehicle Protection Services is an absolute fraud, we recently had a major issue they did not cover but should have, we even had the manger tell us he has never seen this type of resistance for a claim that should be covered in his whole career-30 year career, if you are nervous to get a warranty with this company you should be. Looking back I should have done more research. We had not 1 but 3 warranty contracts, we spent a tremendous amount of of money on each policy. The last we had we had paid $3493.00 for the policy all to be denied coverage for a part for the transmission on our 2017 Nissan Titan, it was valve body assembly that went bad in the transmission, this left us without a vehicle for a week, this is unacceptable, customer service was incredibly rude when called and we asked for help; this company takes advantage of their customer, making them believe they have a safety net they do not, their warranties are worthless. They can not and should not be trusted. They turned down claims with our other policy a 2011 Nissan Titan that should have been also been covered. I would absolutely Not recommended this company.Ever. This is not a trustworthy company, when they contacted us initially, they lied and said they partners with the dealership we purchased our vehicle from and that our dealership referred to us, this we later found out was not just a lie but huge lie, this company truly lacks integrity and business ethics, I assume they have a program or pay for listings for the dealerships but are not representing the truth. I am sharing to try to protect others from making the same mistake. If you check out the BBB, you unfortunately find they prey on seniors folks in many cases, I should have done more research, I do not ever think I will purchase an after market car warranty policy from any company after this horrible experience.