Aliona S.’s Reviews of Wondershare & more

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Video Converter

11/25/23

1. No trial
2. No refunds ever possible (even if you have issues)

And the cherry on top:
Their website processed the wrong payment and they DECLINED the refund requested 1 minute after due to the wrong amount was charged claiming they don't do refunds.

THINK if you need those problems.
There are many software options available that are alternative or even better and are not scamming

Tip for consumers:
Very bad experience and a total disappointment, especially after thinking I found a software that should be suitable

Products used:
Wondershare Filmore

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Helpful (2)

Thank you

Frank Z. – Wondershare Rep 11/26/23

Hi Aliona, thank you for sharing your experience. In line with your concern about the free trial offer, we'd like to explain it in more detail and hopefully, it will clarify your doubt.

Our free trial offer is designed to give customers the opportunity to try our software before making a purchase. However, if the user wants to export videos without a watermark all the time, then he/she needs to subscribe to a plan. Seek your kind understanding.

Back to your refund request, if there is a technical issue that cannot be resolved or a compatibility issue within 30 days after purchase, we will offer a refund. Here is our refund policy for your further reference.
https://www.wondershare.com/refund-policy.html

Knowing you've contacted us, could you please drop an email at customercare@wondershare.com with your ticket number or order number? Our support team will investigate this matter further and provide the necessary assistance to take care of your benefit.