I did the HIV/ AIDS course and paid $19.99 for the test. I took the test and I'm 100% sure that I passed the test but it shows no records of my certificate or that I even took the test! I am in a time sensitive situation and now I have to wait for them to reach me regarding either my certificate or my refund. Even when you call the number, the guy on the voicemail, sounds a bit angry or aggravated. Now I have to wait. I will go to my agency because they recommend this place to me. I'm actually rethinking working for them because of this. Just give people what they pay for.