Alison B.

Their website says "hassle-free returns". Baloney. I ordered a Christmas gift from them on 11/9 and did not receive it until 1/3. It is of no use to me. I have contacted the customer service 4 times and all I get back is "we will get back to you." I want to return and get a refund. It's crickets. Don't deal with them.

I bought a very expensive watch for my husband for Christmas. The photo in no way matched the product it was very outsized -- maybe an NFL player might have enjoyed it. I called them the day after Christmas to return it and it has been a nightmare ever since. Their staff do not know what they are doing. One of them said they would send a UPS picket up ticket to me. Nothing came. I emailed them on 12/27 another rep sent me a Postal Service label. I wrapped the package put on the label and mailed it from the Post office with a return receipt requested card and insurance. On 1/9 I got a UPS ticket request, I emailed them and they said they would "correct" it -- I had to ask did that mean they cancelled it? Next the return receipt came in the mail but no one had signed it! TODA, my daughter in San Francisco (where the watch was initially shipped as we were there for Christmas) informed me that she had received a UPS pickup notice for ME. Oh yeah, on January 11 they sent an email saying that someone would call me in one or two business days. Never heard from them. I will never purchase anything from Red Envelope again.