The Rockler store in San Diego went above and beyond. I was trying to order a CNC router online through the Rockler website because of traveling for business. I was having trouble with my credit card due to the amount and couldn't make the transaction. I went to the nearest Rockler store which was in San Diego. I explained my problem, so they Contacted the store in Washington where I live and were able to have the cnc router waiting for me To pick up upon my return. What awesome customer service. You guys rock.