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When I first bought a couple of things from Woot, they were fine. But now (2023/24) you just receive used broken crap that someone rode hard and returned to Amazon.
Tip for consumers:
Just shop Amazon where you can at least return it if you get something that was OBVIOUSLY USED AND/OR BROKEN. Woot is a joke anymore. Not worth a dime let alone what they're charging. Unless you like broken used junk.
Products used:
Various, used too be good products but anymore it's all used, broken Amazon rejects.
Cancelled my $1,000 order (paid with my old navy credit card) for absolutely no reason. Instead of calling me, or sending a text for me to verify I made the purchase, they cancelled it. I needed all of this clothing to replace items from a robbery while vacationing in San Francisco, CA in which the thieves stole everything we had with us on vacation. My bank is able to send a quick text to verify purchases; why not Old Navy?!?
Many of my items were no longer available by the time the "research" department was open to verify and replace my order.
HORRIBLE customer service, Old Navy!
Do better.
Products used:
None, they cancelled the entire order.
There are other roomie sites that don't chargé a fee so I'm not sure why people even use this one. They don't even spell properly; I'm assuming they are originally a British company, but if you're doing business in the states, at least adjust your spelling to match. "Enquiry?" No, that's not how we spell it here. You have to be on site for a week with your "advert" (another Brit word they didn't bother to adapt) and it is unclear whether I will be able to finally contact people after a week or whether they will continue hounding me to pay a fee, we will see. Otherwise, I'll just keep using Roomies for free. At least they're an American company.
Tip for consumers:
There are free sites that do the exact same thing, there’s no reason to pay
Products used:
Placed an ad to find a roommate
Allie W.'s review of Old Navy earned a Very Helpful vote
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Hi Allie,
Thanks for your review.
Everyone can place a free ad and use the site free of charge if preferred and there are optional upgrades that provide additional promotion and open your contact links up instantly to all those looking.
We do offer a premium service in order to keep our site running and help people find homes. We make this service optional and many of our users use our free service and while many companies offer free platforms, in time monetising is often introduced in order to keep them running, including where investors may be involved who are looking for their returns.
We've always been privately owned and managed and instead chose to be upfront and provide both the free and optional paid options from day one (we're 12 years old in the US, 24 years in the UK and also have sister platforms around the world).
Thank you for your comments on localisations, there may be the odd one that's escaped onto the platform so we'll pass this on to our tech team to have these resolved.
In the meantime, if you need any further help with your account, do get in touch at customerservices@spareroom.com or 877 834 2909.
Best wishes,
The SpareRoom Team