Mike K.

Bell customer service is the worst, by far. The 'Loyalty Department' when faced with a better deal offered by Rogers, told me to "well, switch to Rogers then." Now THAT is some A+ 'Customer Retention'.
I had a problem with a cell phone bill that was too high. They told me they could make the line 'pay as you go', I said that sounds great! They didn't change it. I got the same bill again, I called again, they said they would fix it. I got the same bill again, I called to cancel it, they made me sit on the phone for an hour and a half trying to convince me not to cancel. Then they called me 15 times asking me to keep the line, finally offering me the deal I was asking for in the beginning, 35-40 dollars a month. Finally! Well, no. Same, Bill, AGAIN.
Another issue with the internet. I was paying $150 for 1 gig, I call several times asking for a better deal. Well, bell has an offer for the same internet for $75(!) a month, but I don't qualify because I'm already a customer and a POS and current customers are dogs and unworthy of loyalty deals. I was told this info by a worker at the counter at a Bell store, when I called customer retention they told me that "He shouldn't have told you that". WOW. I SHOULDN'T KNOW THAT IM BEING SCREWED, that's all the loyalty department had to say. To top it all off? During the 5-10 calls about paying too much for internet, there was another package for 1.5 gigs that was $140 a month, and nobody ever said a word, just let me overpay every month telling me there was nothing they could do about it.
Avoid Bell like the black plague.