I ordered two Adeline tote bags. The bags are beautiful--roomy, well-made, and quite fashionable, One is a gift that I intend to fill with special little gifts for a good friend; the other I am keeping and will be using it for traveling to Europe this spring and summer. I found the customer service outstanding (I had mis-entered a discount offer and had to contact them to ask for the price reduction. They got back to me quickly, gave me the discount and followed up to make sure that my order of two bags was correct and not an error)! I just ordered additional products from them and look forward to their arrival.