They say to allow 7 days to ship on their site. It's almost been a month, and I've received no email or any sort of notification that my order is on its way. I've tried to contact the company, but it is useless. This yarn is very expensive, and I would like my money back if I'm not getting my yarn. I recommend going to etsy for this type of yarn. There are many sellers there who will actually ship you your order, unlike Wolltraum USA. I actually had a good experience the first time I ordered. I don't know what happened to this company.