I called because I needed help with my case since I was having issues with the online application and the lady on the phone was very rude. When I asked her a simple question she was annoyed and started giving me attitude for no reason. I was polite and literally just asked her something because obviously I wanted to have everything all done correctly so that I wouldn't have to keep coming back and filling different documents out. I called thinking I was going to get the help I needed but instead I got a lady giving me attitude for simply asking a question. Very disappointed.