Amanda m.

I don't know how they have such high reviews. They denied a laptop claim for the battery, no explanation. Also they are denying a claim for a PS5 controller because they don't have a clear picture of the serial number. I can't get a clear picture. It's tiny, silver and in between the handles. I have called twice, filled out their forms 4 times, sent in the requested pictures twice and given them all of the numbers they requested 4 times but they still can't process it? This is a scam. Clearly they will deny claims and keep requesting information no matter how many times you provide the information so they can blame you for not following their policies and they can justify not processing the claim. I worked in insurance for 12 years. This is a very obvious tactic.

I don't know how this company has such high reviews. I purchased a black box camera and the motion detection didn't work. I returned the camera per customer service instructions 2 days later and it was received by them 4 days later. Since then I have repeatedly emailed them, called and tried to chat for the last 3 months regarding my refund and get no response. Nobody answers the phone, there is no one available to chat no matter the time of day and customer service don't answer my emails. I even sent a message through PayPal and got no response. So now not only did I pay $165 for a camera that didn't work, spy gear has the broken camera back to sell to someone else and steal their money as well.