Amanda R.

0 stars for this company. I got a car loan through them which is fine, the interest is not unreasonable for the times. The issue is their website/payment portal is completely useless. If you have a credit union outside of 5/3 bank you can't do automatic deposit. You need at least 2 days to have a payment to go through from an outside bank. So if on Wednesday you want Friday payment because you'll get a late fee on Sunday you are out of luck. The customer service is completely unhelpful. I asked them to send me my confirmation information on a payment to either my loan inbox or email they "did not have the ability " to do so, which is boggling in the 2022. Like you have a company email, you can screencap if for whatever backward reason you can't save basic information/ documents. I got an nsf from them and my bank because **I ** supposedly processed two payments back to back, despite only submitted 1 payment. This place has been such a garbage bank that I decided to just shell out the 30k and pay off my god forsaken loan. Except today was the withdrawal date I set up and behold money still in my account. So I go to my ledger, and "history requirement " is listed there. What in the world that means I don't know. No one has called and there are no messages in my inbox or email about this, or if they want to confirm that I am allowing that payment- which would be reasonable. Instead silence. I guess hoping I wouldn't notice so they can continue to charge me interest and hopefully get a late fee out of me. Absolutely do not recommend. Worst institution I have ever used.