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I have been using Mrrebates for over a decade and been so frustrated using it for the past few months since the website kept failing to track my orders and posting cashbacks especially for those orders with big total amount. Although the customer service said they would file inquiries with the companies and the claim process would take up 90 days, I have no hope to get those cashback back. So far I have lost almost $50 cashback just for three big orders from Avene, theory outlet and Vince, I didn't enjoy this kinda shopping's experience and would definitely switch to Rakuten next time when I place online orders.
Amanda Z.'s review of Mr. Rebates earned a Very Helpful vote
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Hello Amanda,
We're so sorry to hear that your orders haven't been posting automatically.
We know how frustrating that can be. We can't tell from this site what email address your Mr. Rebates account is under, so we can't check previous correspondence and order submissions.
Could you please use the General Question option on the Contact Us page? Just note in the form that you were asked on SiteJabber to contact us about your issues. We can try to run through any troubleshooting and take a look at the orders you've had to submit to us.
Again, we know this is a frustrating situation. We do everything we can to get our customers' cash back, but unfortunately stores are the ones that do the actual tracking. No cash back site can control whether an order is credited to it, since we all rely on the stores' tracking systems. All we can do is pursue your cash back with the store for any orders you submit as unreported. We apologize for any inconvenience this system causes.