Amer H.

Terrible terrible disgraceful service from Samsung. Placed an order for £1600 monitor which supposed to be new but they send a used unit. They took my existing monitor for recycling. Their incompetent customer service stated if we ask for exchange it will take 7-10 days AFTER their warehouse recieve the unit and since I have no monitor any longer, this was not acceptable. We asked for a refund and they said 7-10 days after they collect the unit. 2 weeks on, they still have not issued a refund stated they want THEIR courier to return the monitor to THEIR warehouse which they have not as yet. Absolute puppet customer service who simply repeat the same sentence again and again...disgrace from the worlds leading electronic manufacturer

Boots Boots Boots...the new low they strive to sink to is never ending...bought a mascara for my wife which was placed in the wrong location and ended up with the wrong colour. Tried to exchange it at the abysmal store in Kingston Park, Newcastle but apparently on the back of the receipt, that is after you buy the product, it says make up is not returnable...how many of us read the back of the reciept after purchase. Called 'customer care' and they are just as useless as the store. Absolute and utter disgrace. Tried to call the store manager but the store phone number asks you to go to the national 'customer care'...absolute disgrace which proves why we abandon physical stores...and soon Boots

My wife had an account with substantial deposit and her account got hacked…she reported it immediately after the first fraudulent transactions and it took chase 4 days to put a stop on the account at which time in excess of £600 was withdrawn and only stopped after my wife gave up and transferred all the cash from chase. It then took them days with stupid messages about how much they care and that they will start investigation…a week on with no refund and no response to our complaint except 'the relevant team is loooking into it'. Absolutely disgraceful, unprofessional, incompetent and totally untrustworthy

Very unfortunately we got attracted to this company due to it being UK based and small business...we fell into the trap of the poorest quality of product and the most abusive seller ever. The metal sheet we ordered was rusty and we were asked to wash it and seal it (instructions recieved) and the metal sheet simply turned brown and completely useless. Waste of £60...could have spent half the cost with different sellers...and because we put negative reviews, we got the most abusive barrage of emails anyone can ever imagine

Watch out for fake prices. Ordered a phone which was advertised at £1149 but it kept crashing at checkout. When it finally went through, I discovered I was charged £1169 as 'black friday sale'. Customer Services says the price is updated to reflect various factors...I suppose they mean how much fake they can get away with to get your money...shame and indeed disgrace