Amjad Q.

I am writing to express my dissatisfaction with the customer service I have received regarding the fraudulent charges made to my credit card. In November, December 2023, and January 2024, unauthorized transactions were made on my card. I was unaware of these transactions until I reviewed my statement in January 2024.

I promptly contacted customer service and they initially refunded the most recent transaction in January 2024. However, when the refund was escalated to the next level of customer service, my request was denied on the grounds that the fraudulent activity had occurred two months prior and the email associated with the scam had been blocked.

I explained that the email in question did not belong to me and that I had no connection to it. I have repeatedly requested a refund for the fraudulent charges in November and December 2023, totaling $113 per month, but my requests have been denied. Customer service claims to have investigated the matter and closed the email associated with my credit card, despite my insistence that this email was fraudulent and not associated with any of my accounts.

I am deeply disappointed by the unprofessional and unethical manner in which my concerns have been handled. The lack of attention to detail and the refusal to acknowledge the fraudulent nature of these transactions is unacceptable.

I think it is a scam. They offer you for good quality Leads but when you sign up, you only receive poor quality leads.85% does not even answer their phones and remaining 15% either say that they have no idea how I got their number or simply say that they're not in market. Very poorly managed company.