Amy J.

Online banking is simply impossible. "I am sorry but it's generated by the system. There is nothing we can do about it if the automated systems finds suspicious activities". The most common transactions in the US, consulting your account online from outside of the country or a purchase outside of the country with their International card triggers a block on the account. It's only through a lengthy and painful process that you can get your online rights to be reinstated. I have to go through this sometimes multiple times per week!
I used to rave about Fifth Third until this security madness started in October of 2022.
Could not be more critical of a bank service.