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I specifically sent a message inquiring as to the availability to return and item. The item was $20 off for one day and I had an additional coupon for 30% off. Charrisa said it was returnable. $188 - 20 is 168. Somehow the changed the price to end in 99 cents so I could not return. Why would they say it was returnable if it was not?
Order Number:*******
Hello Amy,
Thank you for your email and patience. The HIGH WAIST WIDE LEG PANT: CHARCOAL GREY is a regular-priced item that can be returned for a refund or exchanged (even if a promotional code is used). As long as the item does not end in.99 it can be returned. Xoxo
With love,
Charissa
KiraGrace Customer Service
Beauty, Strength, & Grace
Tip for consumers:
Run from this company!!!!!!!!!!!!!!!!!
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This has been a frustrating first time order experience for an expensive pair of essentially...
Do not purchase anything through this Merchant. They are a fraud business and their customer...
Our intention is always for our customers to feel beautiful in their KiraGrace, and we strive to uphold the highest standards in our products and relationships. We are a small, woman-owned business committed to ethical manufacturing and giving back.
At KiraGrace, all Sale items are Final Sale, but we were happy to offer an accommodation for this item to be returned for Store Credit. At checkout, our customers agree to our return policy. This policy includes “We encourage first-time customers to order from our regular price offering since all sale items are Final. Final sale includes items on sale or items discounted from the regular price". Our policy is agreed to at checkout and found on our return page: https://www.kiragrace.com/returns/
The item purchased is usually priced at $188 and was on sale for $169.99. This customer also applied an additional code, purchasing the item at $134.76.
After further communication with the customer, we made an additional accommodation for the item to be returned for a refund. At this time, we have made all appropriate accommodations. Thank you for your understanding and support of our small, women-owned company.