Amy M.

I am extremely unsatisfied with Patriots Cave. I would speak to someone directly about this but its impossible to reach a human being. I understand COVID has had a significant impact on businesses around the world so I have had some grace on this. However, I made a purchase Dec. 9,2020 understanding the order may not arrive before Christmas. I had a question about my purchase. Called in, was on hold for an hour without reaching someone. During my hold time I chatted in and finally reached someone 20 min after initiating my chat. A month after making my purchase I still had not been notified my order had shipped. I tried chatting in, with no agent available. I sent in an email with no response for days. I emailed again to follow up. Still no response. Tried a live chat, still not agent available. My purchased was finally shipped a week after my first email and I was given the wrong item. Tried chatting in again now and no agent available. Been sitting on hold for 35 min now as I write this. My name is Amy Muniz, and I am not hiding behind this review so if someone from Patriots Cave would like to reach out to me regarding this please do. My email is amijay19 (you have the rest on file)