Amy P.

They have customer service reps that have no idea what's wrong with their leaky coffee makers, but are quick to sell you their overpriced parts. In the end, coffee maker still doesn't work. They make you pay shipping both coming and returning and a restocking fee to boot! Also, their customer service number for returns doesn't even go through. Have to communicate through chat. Just a total waste of time and money.

Priceline is a joke nowadays. I have used them in the past quite often, but recently I have decided I will not waste my time on them. Too many other choices with better customer service and no gimmicks. Had two separate hotel stays booked within the same week and had bad experiences all around. Seems that all of the express deals were really not available if you tried to book them. Wasted soo much time entering in all of my information, even down to all payment information five times, only to have all five of them turn up unavailable in the end. So I selected a hotel and finally booked a room thru priceline at just an average rate. The room I was given at this hotel was on the top floor, directly below all of the airconditioning units. Those were turning off and on all night long! The second room I booked a few nights later was considered downtown Nashville, but it was a $10 cab ride to actually get downtown. Definitely not walking distance. And again the room was substandard for the price. This room had 2 x 4s with 1/2 inch gaps between them as part of the ceiling partially covered in painted duct tape. This was seen up above the window if you looked up under the window treatment. NO noise protection. My kids got an xrated sex show that they could hear as clear as if it were going on right within our own room. MORTIFYING! Bottom line, I think the hotel gives the priceline customer their very worst rooms, knowing that they will not have to deal directly with the customer. And they assume no responsibility for customer satisfaction.