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A bit of a unique situation, but I bought a watch from an individual that got it from Chrono24 and was passed off as authentic to him. I had the watch inspected once I purchased it only to learn that it was not authentic. I reached out to Chrono24 to see if they could help me recover some of my money or at the very least, not allow this dealer to sell watches any more and they were of absolutely zero help. These people do not hold themselves accountable or responsible once they've made their dollar as the middleman for shady dealers. I'm sure they're great when you don't have to deal with the dark side of watch trading, but when you do, they're not of any real help.
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I sold a BRAND NEW Uboat chimera on this site. Chrono24 asked me to set time and date watch twice...
Thank you for leaving your review. Dealers are not allowed to list replicas or fakes on Chrono24 under any circumstances. The dealer is required to investigate the watch's authenticity before selling it and to list all known modifications in as much detail as possible in the item description. If a buyer has any doubts about the watch's authenticity they may return the watch within 14 days of delivery for a full refund.
While Chrono24 does not authenticate watches in person we do have a Quality and Assurance team that reviews each listing. We can also assure you that we do take claims of inauthentic watches very seriously and our Dealer Quality team will take the necessary steps to reprimand the dealer.
If you would like to provide additional information please contact us at support@chrono24.com