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They use abusive fees and if you point it out with customer service they will answer only the same standard information. I am now 1 months trying to find a solution for an returned item and I still didn't get my 179 Dollars back. They are awful. They asked me to pay 40 Dollars to send it back and on top they just refund me 60 Dollars from the initial 179 Dollars. Why? They cannot say and they are not willing to communicate, each email is just a standard text with a link to their term and conditions which do not have an answer to the problem.
Tip for consumers:
Do not buy here, there is a bunch of other online stores that are more serious, for example Revolve or Nordstrom
Products used:
Jeans
Ana M.'s review of Shopbop earned 2 Very Helpful votes
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