Theresa Thomas M.

Stay the hell away from anything dealing with Shopbop

Basically, I was told by the shop, Bob representative that once I buy an item it is my responsibility to go on the Internet and research the care of the product… Even though the product did not come with any type of unusual directions in the box.

Hello, I bought the Layla black and white shoe pictured below. I bought it from Amazon around January 15. I've worn them four times and I love them! I love them so much I bought a golden white pair from the Edelman website. Last week I decided to wash the black-and-white. Washed in a bucket with just some water and mild detergent. The dye from the black suede faded all over the white. I was shocked! I did a little bit more investigation, and I read reviews on several sites and many people who bought the black suede or the green suede has the same experience as me. I contacted Amazon… The date that I wash the shoes was about 15 days past the 30 day warranty. I was not aware of this and I actually thought since this seems to be a defect that some type of conversation would be done… Either refund or another pair… Maybe with leather trim instead of suede trim. But nope here I am out of more than $100… Only had the shoes for less than two months.

I am asking that the Sam Edelman company do something to help me. The people at Amazon said that I as a consumer once I buy something it is my responsibility to research the Sam Edelman website to find out the proper care. There was nothing in the box that said anything about Spraying the black suede with the protectant blah blah blah… I have lots of athletic shoes I've bought at Nordstrom's and Adidas and Nike… And I have never ever had this to happen before.

As a senior citizen on a fixed income… This is really disappointing to me.