No customer service, no way to address anything, if they reject or revise your message- you cannot do anything about it. They control what you say and how you say it entirely. You will spent more time on figuring out how to follow the outrageous amount of rules to write one sentence and then, if you get rejected 3 times, - you are blocked from sending any messages. So, you pay $400 to get bullied and criticized and make your already tough situation even worse.
It should be named Hostile Communicator app.
My ex and I went back to texting and regular email and actually able to communicate better than through this jail app.