An D.

I had the worst experience of customer service from this company. Ordered for the next day delivery, placed my trust in the rating of the delivery accuracy on the website. The customer service team contacted saying they are out of capacity and need to wait till the coming week. Rearranged it again for the next week delivery, requested a day off at work and asked my mother to travel down to be there for the delivery. Nothing came up at all, till called them again and realized my order was not gonna come in the rearranged date. Third time, I have requested for the order to be delivered to the new address as I was moving house to. It came to my old address. We were sleeping on the floor while waiting for the mattress.
Additionally, one of the person from the customer service team I talked to on the phone was really rude. She did not give any cares regarding to the situation whatsoever.