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I have emailed them contact them try to sign into my account to return two packages and then I didn't receive one package and I have gotten nothing back. Nobody has emailed me a label or anything and then they told me to go to sign in to my account and it locks me out saying that my email doesn't exist horrible customer service no one to contact. I just want to return my stuff and be done with them.
Tip for consumers:
They need to update their customer service and have a contact phone number
Products used:
None
Andrea G.'s review of Cupshe earned 4 Very Helpful votes
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Empty.
Made a few purchases here all sent authority to leave parcel as requested until my last purchase...
Dear Andrea, we sincerely apologize for the frustration this has caused you but we are happy to look into this matter.
Firstly, we are updating some features on our website, and unfortunately, it caused some internal bugs when submitting the return label. Rest assured that we have reported this issue to the relevant departments, and they will solve this issue as first priority.
Secondly, we find that you placed 3 orders in total, and one of the orders was returned to the sender because of the invalid phone number. Sincerely sorry for the inconvenience. We will try our best to improve the issue and offer better customer service to our customers.
Finally, to express our apology, we also sent you another email regarding this issue. We'd love to make every effort to turn your experience into something better. We sincerely wish for your understanding.