This website blatantly counterfeits the designers by stealing their designs, and actual photos of the models in the dresses from their websites. (See: http://www.shirleysdress.com/classic-femme-soft-ruched-sweetheart-luxe-taffeta-short-wedding-dress-p*******.html and http://www.morilee.com/bridals/voyage/*******). Unfortunately, I didn't know this until I ordered two dresses from Shirley's Dress and what arrived was NOT what I ordered. I input custom measurements to be sure that the dresses I ordered (wedding and rehearsal dinner dress) were the exact size I needed them to be. When they arrived a month later, one dress was so-so. It was a much cheaper fabric than I expected and I will have to take it in to be tailored since there were loose seams and some areas that are about to fall apart, but I will make it work.
The second dress (my wedding dress) was at least 5 sizes too large - not sure how this is possible since I put my measurements in - and a completely different style than the one I ordered. The top part was the same with the sweetheart neckline, but the bottom had lace and it was supposed to be tea-length, this gown was dragging the floor. It looked absolutely hideous. I took photos of me in the gown and attached that with photos of the gown I ordered in an email to their support team. I heard nothing back for over two weeks, so I left a voicemail on the phone number which was previously on their website (has since been removed). It was tough to even call when they are open since there is a 13 hour time difference between the U.S. and China.
Having not heard anything back, I re-forwarded my original email asking for a response. Again, hearing nothing I filed a dispute with my credit card company. Then they finally responded, saying they would offer me 30% back and I don't even need to return the dress! ARE YOU KIDDING ME. I wrote back how unacceptable that was and I needed a full refund for the wrong dress that was sent to me. (Frankly, they are lucky I didn't request a refund for both). They wrote back saying now they can give me 60% back, and again I don't even have to return the dress! What terrible business practices. I re-iterated that I need a full refund. Have heard nothing back since. Crossing my fingers that the credit card company sides with me and not this TERRIBLE company.