This company is a scam. They don't provide any real service - it's just a facade. The technicians they "hire" are bottom of the barrel, may not show up, and YOU are responsible for paying them! In addition, once that technician submits the diagnosis, you don't hear back from Choice Home Warranty on any updates. I wish I never purchased this plan as it was nothing but a headache of time wasted. There is a reason their policies state no legal action can be brought against them - because they have no intent of reimbursing or covering any repairs! Stay away!