ANDRE D.

I have used Consumer Cellular for the past three years. They tricked me into getting a new SIM card from them, which was offered for free when I paid my last bill online. They purposely did not explain that they stopped using T-mobile's network, and if I have a phone from T-mobile (which I have had the entire three years), that their new SIM card would not work. I installed the SIM card on Friday, 5/19/23. My phone no longer worked.
I called Consumer Cellular from my work phone line on the same day and spoke with three people, two were supervisors. After they explained they don't use T-mobile any longer, I asked why there wasn't a disclaimer with the new SIM about this? They didn't have an answer. I also asked why I wasn't sent an email, letter, text explaining that they don't use T-mobile any longer? They didn't have an answer. I asked if I could just use the previous SIM card? They said, no, it's been deactivated.
There is no information on their website nor online stating anything about them not using T-mobile any longer. I have saved screenshots showing this. They told me my only option is to buy a new phone from Consumer Cellular. Really?!? Of course, I will not fall for their SCAM, and I have cancelled my service with them. THIS IS FRAUD AND DECEPTION!

Don't waste your time. They advertise products that they don't have. Customer service reps are idiots. I asked why do you have this online for sale if you don't have it in stock? Their reply: "Get a life". Total SCAM!