Call at 5AM to avoid long holds and if you want something to whine about, try Fidelity, where they are professionals at misinformation and asking you 'how much are you planning on bringing in?'. My star rating is scored on the curve. These people at TD are doing very well given how underfunded and in demand they are. I taught myself how to maximize the site, i.e. I set up multiple links to several bank accounts, payroll direct deposit, and I use the C of I as my sweep account. Much better than brokerages to earn a steady return on money needed in <2 years.