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After almost three weeks of wrangling over two continents and three nations, discovering hidden phone numbers, leaving messages that were never returned, I at last found someone willing to help me get my money out of Goldmoney. But that isn't the secret of liquidity with GM. The secret is this: If you ask to withdraw your investment when the spot gold price is high (like when I asked, around 18 April), they will delay it until the spot price bottoms out at $100 less an ounce, as it did last week. Good for them, bad for you.
Well, I gave Goldmoney the Old College Try. After about 15 years since a hedge-fund owner and friend of founder James Turk recommended it, I can confidently say that just about everything in their operation sucks. The worst is their so-terrible-as-to-be nonexistent "customer service." When they do reply, it is with automated boilerplate that does not address the issue. They apparently only read the subject line and then... fire off some prepared message. I've even tried to give them lots of money and it was fended off by their automated incompetence and long-delayed messages to "customer service." This year they are charging a new "storage fee" which seems to be the only way they make their money now, like CubeSmart. Finally, their website tends to be dysfunctional at the best of times, with lots of dead ends, infinite loops, and inaccurate information. I'm taking my money out and putting it elsewhere.
Andrew S.'s review of Goldmoney earned 10 Very Helpful votes
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Dear Andrew,
I'm sorry to hear about your experience with our support team. We appreciate your feedback as it helps us improve our client experience.
If you still have questions about your account, please contact our Relationship Management team at questions@goldmoney.com.