I was honestly very excited about ordering from this company as its all the rage in my group of dog friends. I needed a muzzle for a potentially aggressive dog and a few other items. Instead of shipping me my order in a timely manner I've waited 10 days and all I've managed to get notified of was they didn't think the collar I was buying would fit my dog however they had no idea what dog I would have been using it on. Which delayed my order even more. 10 days not have passed and all that UPS has is a label made for it. I'm not to thrilled with the experience and likely won't order from this sight again.
Hi Angel,
Thank you for posting your review. I totally understand your disappointment. Nobody likes to wait, neither do I:)
Sometimes we have delays in delivery, it is true. The main reason for that is that some items from the order should be produced, usually it is muzzles and collars - they never lie on shelf, and our production department starts producing items right away the order is placed. It takes a while. Sometimes we have to ask a customer to remeasure his or her dog simply because we see that measurements are incorrect. All this is done to make sure your pet gets the best fit muzzle which will ensure comfy wearing.
Thank you for undertsanding.