Bad company with Cheap o air and the agents are very unprofessional and do not explain properly and will not let you make a transfer if you pay extra or issue you a refund on flights. Total waste of time and resources and they will exhaust you. Supervisor so unknowledgeable and will not sympathize the situation or make any changes. If it was with West Jet after making a purchase they can refund you after canceling within 24 hours. Total bull$#*! company cheap o air is all about. Do not shop for them?