This is my first time using Sam's Beauty. I never received package. USPS said that it shows it was delivered to the mailbox. I live in an apt complex so mail gets misplaced. I contacted Sam's Beauty and told them The whole situation. They wrote me back saying there was no resolution. They were so unhelpful and not willing to give me a resolution despite informing them of how many times I had followed up with USPS. NEVER USING SAM'S BEAUTY AGAIN. Waste of money. I DO NOT RECOMMEND.