Anna B.

This whole rollout of the new movie pass is a mess. I've been subscribed 4 times, received 4 cards in the mail & can't get a hold of customer service to fix it. Nobody responds to any of my emails it's just automated replies. I'm trying to cancel my subscription in the app and it doesn't work. You can't even change your plan level in the app.

They have left their residents at Mission Hills Villas High and dry. Property manager is out of office, vice president who has been communicating with snow crew is out of office, can't get through to client support via phone, and there's still been no plowing. We got 15 inches of snow 2 days ago and People are stranded because the association still hasn't plowed.
The list of issues is endless. Low quality vendors because they just hire whoever is cheapest. Dues increase every year, they have loopholes in their rules so they can charge for things and not have to pay for them. Snow removal is a joke, it's been 36 hours and there's been nothing but a strip down the middle of the street late last night(after numerous SUVs and cars got stuck trying to get to their houses yesterday afternoon). People are having to shovel their own driveways in order to get out and get to work, even though we pay dues for that. They don't care about any safety hazards if it's going to cost them money, the after hours people say you will get a call back regarding your issue but nobody ever calls back.
My townhouse is in Chanhassen and my sister's townhouse in Maple Grove is managed by the same company and she said they're terrible for them too.

Stay away from Gassen Properties