Anna C.

I trust the brands and quality of product, so that makes it easy to shop in one place. However, I don't like that free shipping is at $49, some things you have to buy x2, that SOOOO many things are out of stock, they don't have a great assortment of brands and products, AND you are DEFINITELY not saving that much, etc. I've found things that are are actually 40% less at other retailer. So i will likely not renew my membership. In addition, i was only supposed to do a 30 free trial, but they signed me up for a membership. The only reason I'm actually shopping on thrive is to make the member $ actually worth it. Very disappointed.

I have booked several hotels with booking.com. I have had two very unpleasant experiences with them recently.

1) I booked a last minute hotel in NY and was traveling on a red-eye. I get an email (assuming while I was flying) as soon as i land from booking that they canceled my reservation because the hotel advertised the incorrect price. I called them trying to get the reservation back, but they said I can only get the reservation back if I pay the higher price. Then they called the hotel to see if i can get the lower price and said they can meet in the middle. The middle was more like $50 less than the higher price, which was around $400 more than what i paid. Booking.com did not help me at all to get another reservation. I asked for them to be responsible for the difference and all they did was blame the hotel. So, i was stuck in NY without a reservation and had to book a hotel that was $200 less the day before.

2) I booked a small boutique hotel in Tulum and then get an email from the hotel that I would have to switch rooms mid-way. There was no fine print during the time of booking. So i told the hotel I did not want and I rather cancel (the day of booking). The hotel said that because of their cancellation policy they cannot without charging the entire reservation even though they said that they understood it was an inconvenience to switch rooms. So I try to cancel and still in two weeks they did not cancel the room. I called booking.com to resolved this and again they blame the hotel and said that they have no responsibility in the hotel policies (which i understand, but they should work with their clients). The lady i spoke to said "we are only an advertising agency" and something to the likes of (not in exact works). We don't have anything to do with the hotel. We are only a liaison between you and the hotel.

This makes me frustrated that booking.com takes no accountability for the hotels that they advertise. They get their commission and do not service the people that book at all. If the hotel is responsible for the reservations I rather go directly through the hotel. I don't see a reason for booking on booking.com going forward and will only use them to compare prices.