Anna D.

This was my first time ordering from Victorian Trading Company and my experience has been unsatisfactory. I order 3 sets of plates from them on 12/20 and have not received them or received an email stating they have been shipped. I have tried viewing my order status online. Everytime i go to their website it is down. I also tried contacting them by email, but nobody has responded. Their automatic response states they will respond in less than 72 hours. I have yet to receive a response. I really wanted the plates I purchased, but at this point I'm ready to walk away. The processing fee and shipping fee should be waived at this point. It has been over the estimated shipping time. Luckily they have not charges my paypal. I am going to keep an eye on this, but at this point I am guessing I will not be receiving my order l.