I ordered an item as a gift and had to exchange it (since their sizing doesn't run true). Not only did I have to pay the return shipping charges myself, but the new item was never shipped and I couldn't get a response from the company. They finally refunded the purchase price, but less a $10.95 return charge! This company is a rip-off!
I ordered flowers on this company's website and what I received looked nothing like the picture of the bouquet I purchased. (The picture on the left is what I ordered and the one on the right is what was delivered.) Complaints to the company's customer service department has all gone unanswered and, at this point, I don't think I'm going to hear anything back from them. Save your money and order from a different company!