- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
We recently booked with this company and due to family issues had to cancel. On the homepage of their website, they displayed a badge that said 100% cancelable. Of course when we canceled they sent the fine print, so explain why they were keeping our $2300. 00. So I asked to reschedule until next June, which they refused to do as well. I would suggest not to use this website for any of your vacation planning.
Please, Please do not use this company. They disguised their site to make it look like we were booking directly to the hotel. Within five minutes we recognized our mistake and canceled the reservations. They kept $780 and would not issue a refund, for a five minute mistake! I called back to re-instate the reservations so we would not loose the money and they told me that it was not possible to do. After all of that the hotel was charging 500 per night and getaroom charged 280 dollars more than the regular room rate. These people are horrible people and do not deserve to be in business
Tip for consumers:
DONT USE THIS SITE
Products used:
We didnt use any of their services because they kept $780 of our money and wouldn't issue a refund for a five minute mistake
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Anne hasn’t received any votes.
Anne hasn’t received any thanks yous.
Anne doesn’t have any fans yet.
Anne isn’t following anybody yet.
Empty.
It was a terrible experience no indication about a deposit and I still have not received my...
Good morning Anne,
We have provided a resolution regarding your review on Sitejabber, and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we Thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers' reviews very seriously, and we'd like to Thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom