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Walked in to find a dirty place. The futon in the living room was broken. WiFi didn't work. I contacted them through text/email and their "24/7 customer service" number over a dozen times. No response. Some "Molly" bot responds to poor reviews with, "sincere apologies". We had to pack everything up and rent something else. Contact the BBB. This company has been getting away with this for a long time.
Annemarie F.'s review of Vacasa earned 43 Very Helpful votes
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Thank you for taking the time to share your feedback. We are sorry for the poor communication surrounding your reservation and regret to hear this was your experience. We strive to have excellent, guest-focused service and we apologize that we missed the mark this time. We aim to rectify all concerns as they occur and remedy any issues our guests face in a timely manner and will be sure to follow up with the appropriate parties regarding the follow-through you experienced. We will use this feedback and experience for training purposes in the future and hope that you will allow us a second chance to host you for the incredible vacation experience we are known for, in the future.