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Last time I placed an order, I had a coupon code. I planned to use it, but your placement of the coupon code box I found was….unusual, and I completed the transaction before I was able to apply the code. I emailed you IMMEDIATELY after that transaction and asked if you would apply the $10 credit at your end. No. I was advised to use it on my next purchase. This IS my next purchase. Now your site/system is telling me the code is invalid. It HAS been a few months, but…there was no expiration date attached to the code, so…I'm feeling I got a raw deal and this "coupon" business is kind of shady. I was feeling really good about your company, wrote a really positive review, and have recommended you to several people. I'm not feeling really good about that now. I'm feeling duped. It's only $10, but it's kind of the principle.
Other than this issue, which has been ignored buy Online Stores, I'm a satisfied customer. The selection of products in my category has been good, prices reasonable, and delivery time excellent. Order accuracy 100% to date.
Coupon codes don’t seem “legit”. Twice was given a code, twice it didn’t work, twice was basically told, “too bad, so sad”… Prices are good anyway so I considered the coupons as “gravy” so to speak. Going forward I’m going to ignore them because I see they’re not legit. Seems like they’re asking for trouble doing that, though…
Found site accidentally, had a positive experience, repeated.
Last time I placed an order, I had a coupon code. I planned to use it, but your placement of the coupon code box I found was….unusual, and I completed the transaction before I was able to apply the code. I emailed you IMMEDIATELY after that transaction and asked if you would apply the $10 credit at your end. No. I was advised to use it on my next purchase. This IS my next purchase. Now your site/system is telling me the code is invalid. It HAS been a few months, but…there was no expiration date attached to the code, so…I'm feeling I got a raw deal and this "coupon" business is kind of shady. I was feeling really good about your company, wrote a really positive review, and have recommended you to several people. I'm not feeling really good about that now. I'm feeling duped. It's only $10, but it's kind of the principle.
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Have ordered before and never a problem. Thank you for great service!
Two things here, the customer service rep helping me to determine the part was excellent, then...
Thank you for your review Annette. I am sorry that this has happened to you as you are a valued customer. We would recommend giving us a call before you place your order to ensure that your purchase matches the requirements of the code. You can reach us at 877-734-2458 or email customerservice@onlinestores.com.