Ann S.

I placed my order with Jeulia.co.za on 26 July it is now 12 August and I have yet to receive my order and having been told by DHL on 11 August that I now need to pay extra R850 for taxes and import charges from China, that is over 50% more than the cost of the ring I paid for (the cost of the ring on site is R1920 at the time of my purchase)! I was told that Jeulia under valued the ring to customs saying it cost $20 it cost me a lot more than that! I was also told by DHL that I could have purchased the same ring for R400 from other companies who sell the same ring on line! Feeling totally ripped off and I am going to take this to social media so no one else will be caught in the same way as I have been!

ZA******* I am absolutely horrified that I have to pay import charges over 50% of the value of good R800 for the item I purchased through yourselves - DHL say you under valued the item to customs and that this item I paid for is 4 x more than it can be purchased on other sites. They said I should never have incurred these costs - what the hell is happening here? Am I to take this to social media and expose the truth!

Absolutely pissed off!

Ms A Streicher
*******@gmail.com