E C.

I received a pair of Converse shoes as a gift for Christmas and wanted to return them as they are not my style and I cannot wear shoes with no arch support. I had no idea where these were originally purchased and did not want to alert the gift giver that I was not thrilled with them, so I contacted Converse as the manufacturer. I chatted with an agent that was perfectly pleasant only to find out they cannot do returns without a receipt or order number. Additionally, they can only refund to the original payment method. When asked what they do for gift returns, she gave me no alternative and when I stated I was unable to get the receipt or order number, she told me they were unable to process a return as they don't know that the shoes were purchased from the website. They're brand new Converse shoes, how can I not return them to the manufacturer for store credit at the very least. I was very willing to take whatever lowest price they had been at, which is typical of no receipt returns to other stores, but I was provided zero options. I will not be shopping at Converse ever due to this ridiculous policy.