Anthony M.

Ordered 3 fish, two were okay in arrival and other one was upside down. Water was cold, no heat pack included. Texted Steve right away to tell him one was DOA. He responded "send pic". I send a pic, then notice some gill movement, so I hurriedly put the fish near the filter outlet to try and get it some oxygen over it's gills. I update him and he says I'm better off stepping in the fish than what I'm doing. Helpful advice. He then repeatedly asks how I acclimated them, and I tell him repeatedly that I JUST OPENED THE BOX. I was dealing with the dying fish first. He then tells
Me to watch his acclimation video for whatever reason. Doesn't change the fact that the fish he sent was suffocating in cold water. I had seen his video and have acclimated fish a million times. It's not rocket science. I've kept reef tanks, and bred discus, rams, etc. i don't know it all, but I know how to properly acclimate. I explain step by step how I acclimate and that it's the same as his video, except he recommends faster drip than I use, so I go with his recommendation. I told him I just put all three fish in the setup and started the process he outlines in his video. He then tells me I'm not listening and to buy my fish somewhere else. I apologize and say he must have misunderstood and I am just trying to figure out what I am missing. I have no problem admitting when I am wrong or missed something. He never responds.

Take your money somewhere else. His service, attitude, and shipping is trash.