Anthony P.

I placed an order for a custom mattress for my van, when I realized that I wanted a thicker dimension I went back to the site not more than 10 minutes later, and using their preferred platform for order changes I made the request. I heard nothing for 3 days and instead of getting the wrong product (nearly $1000.00) I decided to cancel. FoamOrder did not respond, even though I had contacted them the way they wanted me to via the website. 4 or so days after the order I called, and received a call back a day later informing that the materials had been ordered and it was possible to cancel, but $100 restocking fee would be assessed. This at the very least an incompetent organization, possibly fraudulent as they claimed my requests hadn't reached them until it was too late. Beware.