Anthony P.

After being robbed and having my cards used against my will, Chase sent me on a 4 month long absolute nightmare with their despicable fraud department. Mismanagement out of control, unprofessional contact, and a complete dismissal of circumstances. Every single element was in benefit of them. There conclusion on my case wasn't based on the facts of the circumstances, but on ridiculous semantics that exist due to their own advice to me on how to proceed. Ernest, the account specialist who handled my claim, blatantly lied to me on several occasions. Disregarding evidence, testimony, dodging all attempts at meaningful contact. Giving advisement for settling issues, only for those things to be turned around against me, even though it is circumstances THEY created knowing the situation full well. It's all too convenient. I would recommend never working with these people, and as soon as this is resolved I plan to immediately terminate all business with Chase for the rest of my life.